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Returns Policy

LABequipmentOnline stands by our products and service. We promise you will be completely happy with your purchase. We will give you the best advice to help you buy the right product at the best price.

Every product  we sell has a warranty, if the product is faulty or does not work as the manufacturer specified, we will fix the problem for you. See our warranty page for more information.

If you simply want to change your mind or realise you made a mistake there is 25% restocking fee since some of the goods are ordered in especially for you.

If you change your mind or it is not the right product for your application CALL US on +61 0432 300 066  or email returns@labequipmentonline.com.au to let us know and then complete the Returns Authority at this link.

Then send it back undamaged (in original condition)  and unused within 30 days of receiving your delivery.  Use registered post, express post or courier, with a copy of your Tax Invoice and our Return Authority.

We will then refund you the amount you paid (less the restocking fee) or if you like, you can exchange the item for a more suitable product in our range.

Refunds are paid within 15 days of receiving the goods in and after inspection.